Privacy Policy

About our privacy policy

Resilience Webshop cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Resilience Webshop. The effective date for the validity of these terms is 02/11/2023; upon the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy. About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.

Webshop software, email, and mailing lists

Shopify

Our webshop is developed using Shopify software. Personal data that you make available to us for the purpose of our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Shopify is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve the service. Shopify complies with applicable statutory retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.

Gmail

We use Gmail services for our regular business email correspondence. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email correspondence confidentially.

Payment processors

Shopify Payments

We use the Shopify Payments platform to process (part of) the payments in our webshop. Shopify Payments processes your name, address, and place of residence data, as well as your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of an application for deferred payment (credit facility), Shopify Payments shares personal data and information regarding your financial position with credit rating agencies. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of Shopify Payments' services for which they engage third parties. Shopify Payments does not retain your data for longer than is permitted under statutory time limits.

Reviews

Judge.me

We collect reviews via the Judge.me platform. If you leave a review via Judge.me, you are required to provide your name and email address. Judge.me shares this data with us so that we can link the review to your order. In some cases, Judge.me may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with Judge.me. They use this data solely for the purpose of inviting you to leave a review. Judge.me has taken appropriate technical and organizational measures to protect your personal data. Judge.me reserves the right to engage third parties for the purpose of providing the services; we have given Judge.me permission to do so. All the above-mentioned

The aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Judge.me engages third parties.

Shipping and logistics

PostNL

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out deliveries. It is therefore necessary for us to share your name, address, and city details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

Invoicing and accounting

Administratiebox

We use the services of Administratiebox to maintain our administration and accounting records. We share your name, address, and city details, as well as details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored securely. Administratiebox is bound by a duty of confidentiality and will treat your data confidentially. Administratiebox does not use your personal data for purposes other than those described above. Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission to do so. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality pursuant to the agreement between them and us, or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Resilience Webshop may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will oppose this within the limits of the law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable period lasts. However, employees will no longer have access to your client profile and documents that we have created in connection with your order.

Your rights

Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. Should you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access the data that we process (or have processed) and that relates to you personally or is traceable to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors holding this data, 

stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable thereto, amended. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been amended.

Right to restriction of processing

You always have the right to restrict the processing of data that we process (or have processed) that relates to your person or is traceable thereto. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction. Right to data portability

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to you, transferred to another party. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data about you that we have processed, or that have been processed on our behalf by other processors or third parties, to the email address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In appropriate cases, you have the right to object to the processing of your personal data by or on behalf of Resilience Webshop. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or transcripts of data that we process (or have processed) available to you and subsequently cease processing permanently. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected regarding you, we will inform you of this by email. Contact details:

Resilience Webshop
Vrijewade 40-123
3439PB Nieuwegein
The Netherlands
E: info.resilienceshop@gmail.com

Contact person for privacy matters: Resilience Webshop