Returns and Refund Policy

Returns and Refund Policy

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full product amount (excl. shipping costs).

To make use of this, you can request a return via your profile.

You will receive the amount due within 14 days of registering your return, provided the product has been returned in good order.

If the product, packaging and/or label is damaged, we can charge you for this reduction in value of the product. Therefore, treat the product with care and ensure that it is well packaged when returning it. You can use the shipping bag in which you received the products for this.