Returns and Refund Policy
Returns and Refund Policy
It may happen that you want to return an order. Perhaps because you do not like the article or perhaps there is another reason why you would not want the order. You have the right to cancel your order up to 14 days after receipt.
To use this, you must request a return via your profile. Therefore, first create a profile.
You will receive the amount due (excl. shipping costs) within 14 days after registration of your return, provided the product has been returned in good order.
Items that can not be returned:
- Items with damaged packaging or missing tags and labels
- Items that have been washed
- Items with stains and/or odors
- Items that have not been returned to us within 14 days of receipt
So treat the item with care and make sure it is well packed when returning. For this you can use the shipping bag in which you received the products.