Returns and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To initiate a return, you must request one through your profile. Therefore, please create a profile first.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please handle the item with care and ensure it is well-packaged for return. You can use the shipping bag in which you received the products for this purpose.
For any questions regarding returns, please contact us at info.resilienceshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Items with damaged packaging or missing tags and labels
- Items that have been washed
- Items with stains and/or odors
- Items that have not been returned to us within 14 days of receipt
- Sale items
14-day cooling-off period in the EU
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. J
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within fourteen business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.